Return & Refund Policy

We pride ourselves on our excellent craftsmanship and attention to detail. We also strive to provide exceptional customer service at every step of your purchase.

We would like to kindly remind you to review our return policy and work with us for a possible solution first if you encounter any issues instead of initiating an order dispute in a rush.

We highly recommend you to read necessary information carefully to make sure the custom-made drapes or blinds will fit your needs. For customized drapes, roman shades, and blinds, we usually will not accept returns.

• Fabric swatches and sample booklets are not returnable.
• Drapes and shade are made to measure products, we can't accept return if products are made matching your original order details.

The following conditions do not qualify for return for Ready-Made or Made-to-Order drapes, blinds and shades.

• Misunderstood the image of the product.
• Items do not fit properly but were made accurately.
• Drapes are too heavy.
• Not the color you wanted.
• Change of mind / No longer wants it.
• Not the quality you wanted.
• Ordered the wrong item by mistake.
• Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable. The width of the drapery will be wider than the purchased width to prevent light leakage at the hem due to gravity hanging.
• Order come later than expected.
• Item were ordered by mistake.
• Incorrect measurement.
• Color variation due to fabric dye lot that naturally occurs (reasonable color differences are allowed between the sample  booklets and the finished drapery).
• Color variation due to adding a liner (compare lined drapes vs unlined).
• Color variation due to adding different liners to the same color curtain.
• Shading rate is not expected.
• Special items do not support returns or exchanges: Clearance

 

Returnable:

In these special circumstances, we accept return. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. We will of course repair or remake the product to match the original order as quickly as possible, so you will be inconvenienced as little as possible. We will request that the original drapes and shade are returned to us.

• We made wrong items.
• Wrong liner type used.

Hardwares and Ready-Made that can be returned or refunded within 30 days of receiving must meet both of the following conditions:

• Faulty items damaged/broken or in the incorrect size/color upon arrival.
• Items are unused, drapery with tags and unaltered.

We would be very disappointed if this happens, but realise that sometimes people have a change of heart and feel they have chooses the wrong colour, design or style.  We cannot provide free replacement for this situation, thank you for your understanding.

Any reasonable return request will be accepted and handled within 3 days upon your receipt. Over due return request might be rejected. We remind you to check the products as soon as you receive them.

• Prior purchases are not eligible for price adjustments.
• Prior purchases are not eligible for discount refunds.
• We don't offer refund to lost packages but we will send the replacement instead.
• We do not provide refunds or reshipments for packages that have been signed for with proof of receipt.

For damaged or broken items, we accept exchange only. *Exchanges can only be made with the same details as the original order (including size, header style, color, liner, etc.)
Please contact us via email: anvigehometextile@gmail.com at once within 3 days of receipt, and keep all the packaging (outer and inner packaging) and provide us with the photos of the packaging and products to apply for an exchange. We will arrange an exchange for you after confirmation.

Please choose and measure your items carefully as we do not accept returns due to change of mind once the order has been shipped.

For some reason, if your package is lost during transportation, we will contact the logistics as soon as possible to find your package. However, if it cannot be found, we will arrange for you to resend the order. Please know that we do not accept refunds in this cases.

Once you send back returned products, please email at anvigehometextile@gmail.com to advise us with trackable tracking number, we shall handle refund after inspection within 3-5 days upon receipt. Refunded amount will be back to you original payment method card, and it  normally need 3-7 days to reflect on your credit card.